Support

BAUTEK Support

Choose the route that fits your project, product questions or customer support needs. Leave the details once and the right person will follow up.

01Contact

Product inquiry

Use this form for product differences, application suitability and specification checks.

Purpose
Product inquiry
Response
Within two business days
Direct contact
[email protected]+82 2-585-0178

Prefer a guided, step-by-step quote request?

Privacy collection and use notice
1. Data collected
Required: name, email, phone number, subject and message · Optional: company
2. Purpose
Responding to product and service inquiries, customer support requests and keeping service records
3. Retention
Stored for three years from collection and then deleted, unless the law requires longer retention
4. Right to refuse
You may refuse consent; however, refusing the required items may limit our ability to respond.

02Customer Support

Customer support is fastest on KakaoTalk

For smooth handling and to keep requests from being missed, please send support and parts requests through our KakaoTalk channel.

Open KakaoTalk chat

Phone support (optional)

Use phone support only if email or the inquiry form is not convenient.

+82 31-351-0178

Business hours: weekdays 09:00 – 17:30 KST (lunch 12:30 – 13:30) · closed on weekends and public holidays

  1. Step 01

    Open the channel

  2. Step 02

    Send site details and photos

  3. Step 03

    Receive follow-up guidance

03FAQ

Frequently asked questions

The most common questions about products, customer support, ordering and company information.

01

Support

Questions about product details, customer support, ordering and company policy.

Please send support and parts requests through our KakaoTalk channel (linked on the support page), or call the head office at +82 31-351-0178.

Yes. We can review project conditions and guide appropriate product configurations, sizes, and supporting documents.

Relevant certifications and product documents can be shared upon request depending on the product and project stage.

04Parts shop

Window and door hardware, online

Window and door hardware can be purchased through the BAUTEK parts shop operated by HUCO Co., Ltd.

  1. 01Sales of BAUTEK parts are operated and managed by HUCO Co., Ltd.
  2. 02Product inquiries and repairs are handled through BAUTEK customer support.
  3. 03BAUTEK works with HUCO to ensure a stable supply of parts.
Visit the parts shopOpens in a new window

05Locations

Hwaseong head office & factory, and Seoul office

Please contact us before visiting so the right person can meet you.